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A question about an order, a tea that isn’t brewing the way you hoped, or just something you’re curious about: we read every message and answer within one working day.
Answers you might need first
Where’s my order?
Every order and its status is in your account.
Your ordersReturning something
Unopened tea and unused teaware, within 30 days.
Shipping & returnsBrewing help
Leaf, water and timings for every kind of tea.
Brewing guide